INFORMATION SECURITY POLICY

We understand that the right to privacy is valued by customers, businesses, and visitors when using our services or websites, social networking sites that are owned and operated by ARK Vietnam. The privacy policy below is our commitment to respect the rights of people on the Internet.

The information privacy policy is an integral part of the terms and policies of ARK Vietnam Co., Ltd. When you access and use this website, you agreed to our privacy policy.

Purpose for collection of personal information

• Understanding the wishes and desires of customers in order to improve our service quality.
• Update new product information, promotions, services in the fastest way.
• Provide information and support customers as soon as possible when received complaints and feedbacks.

Scope of information collection

All content is posted on the website to serve the information needs and optimize searching results of customers, and help customers to choose a suitable service. We do not ask for any personal information when visiting, surf the web only. However, feedback of visitors related to complaints, warranties, service usage, etc. ARK Vietnam wants to get your information. Include Your name or your business name, email address, phone number, response message. This is in accordance with current legislation.

Scope for information use

ARK Vietnam is concerned and respected the importance of Confidentiality of customer information, and we absolutely committed not to arbitrarily use that information to cause any disadvantage to customers and businesses. At the same time, we also committed not to trade, exchange this information to any third parties. However, we may share your information in the following special circumstances below:

• Approved by the customer.
• To protect our rights, assets, and our business partners.
• The request of the authorized authorities.
• In some other circumstances. For example, promotion is sponsored by a third party. We will notify you by email in advance. You could decide to accept or refuse to receive program information or any updates.

Storage time

The personal information provided by customers will exist on our internal management system (server). Until the purpose of serving your needs is completed or when the customer requests to delete information.

Address of information management unit

• ARK Vietnam Company Limited (ARK VIETNAM CO.,LTD)
• Tax code: 2400573873, issued on November 9, 2011.
• Registered business address: Lot FJ11 - 13, Song Khe - Noi Hoang Industrial Zone (south), Tien Phong Commune, Yen Dung District, Bac Giang Province.
• Northern Representative Office: 5th floor, N03-T7 Diplomatic Urban Area, Xuan Tao Ward, Bac Tu Liem District, Hanoi.
• Southern Representative Office: 197 Huynh Tan Phat Str., Tan Thuan Dong Ward, District 7, HCMC.
• Contact for editing information: Email: [email protected]

Confidentiality Commitment

• We are committed to ensuring the safety of our customers' information. Do not exchange, buy or sell information for commercial purposes.
• We recommend that you limit your access with automatic login, pay attention to the password backup mode of your browser, and remember to log out when you stop using your computer, especially a public computer. We are not responsible when your personal information is leaked for the above reasons.
• The privacy policy only applies to the information you register on the official website ark-vn.com. Any information you provide on other websites is not covered by our Privacy Policy.

Changing policy terms

We may change the above terms, including add, change, remove any articles in whole or in part. Suspend the activation of the website without prior notice. 

Amendments to this privacy policy are effective from the time of posting. If we update the privacy policy and you access our website immediately, you will agree to the new term(s).